The Coronavirus outbreak has been a challenging time for communities around the globe. To those who are unable to work from home due to the nature or necessity of their jobs: we see and appreciate you. For those of us who work in an office setting, we are fortunate that the nature of our careers… Continue reading The role UCC plays in a time of uncertainty and fully remote work
Category: Unified Communications
It’s Time for Law Firms to Modernize Their Communication Systems
For law firms to succeed in today’s fast-paced world, they need tools to communicate with their clients wherever and whenever necessary. Unified Communications and Collaboration (UCC) can help. Legal admin work continues to migrate to offshore, outsourced solutions. Firms that have yet to outsource feel intense pressure to reduce operating costs, while also expanding their… Continue reading It’s Time for Law Firms to Modernize Their Communication Systems
Don’t Drive UCC Upgrades with Generational Stereotypes – Look to the End-User
Today’s workplace is a melting pot of five different age groups, from Gen Z to the silent generation. Magazine headlines and industry conversations encourage organizations to cater to these disparate groups in hopes of creating a single, harmonized workplace. Unsurprisingly, many leaders make assumptions based on this buzz and don’t actually take a firsthand look… Continue reading Don’t Drive UCC Upgrades with Generational Stereotypes – Look to the End-User
Is Microsoft Teams the Right Fit For Your Organization?
Since its initial announcement in March of 2017, Microsoft Teams has presented the collaboration question of the century. To move or not to move to Teams. Over the last two years, Microsoft and UC providers alike have gathered a better understanding of what the future holds for unified communications and collaboration (UCC), and with that… Continue reading Is Microsoft Teams the Right Fit For Your Organization?
Is Security a Priority for Your UCC Vendor?
When enterprises pursue cloud-based unified communication and collaboration (UCC) solutions, security protocol can take a backseat to things like timelines, change management and infrastructure concerns. But in 2019, it’s time for security and technology to go hand-in-hand. While cloud-based UCC solutions make collaboration and streamlined operations both possible and easy, they often leave enterprise decision… Continue reading Is Security a Priority for Your UCC Vendor?
How Global Organizations Leverage Unified Communication and Collaboration Solutions to Streamline Internal Operations
As business operations expand globally, organizations need to upgrade their internal communication and collaboration solutions to support rapid growth. To accommodate new business needs, global organizations frequently tack on new tools as needed. But juggling multiple, disparate tools can quickly overwhelm employees and create internal frustration. In fact, a recent survey revealed one-third of employees… Continue reading How Global Organizations Leverage Unified Communication and Collaboration Solutions to Streamline Internal Operations
Decoding Unified Communications: How Small Businesses Can Determine If They Are Due for an Upgrade
With organizations looking to do more with less, small businesses are exploring the different possibilities that come with a more powerful and modern unified communications solution. When it comes to streamlining and improving communications, there are several options available in the market to fit the needs of businesses from mom-and-pops to the enterprise. For small… Continue reading Decoding Unified Communications: How Small Businesses Can Determine If They Are Due for an Upgrade
The Short and Long Term Value of Adopting a UCaaS Solution
Adopting a Unified-Communications-as-a-Service (UCaaS) system can pay dividends for companies that want to transform the way they communicate and do business. But often, organizations stumble out the gate when it comes to measuring value post-implementation. In any UC deployment, it’s critical CEOs and CFOs define the value and benefits they hope to achieve from the… Continue reading The Short and Long Term Value of Adopting a UCaaS Solution
Why Planning Ahead for Change is Critical for a New UC Deployment
When a large number of employees across multiple departments are expected to immediately adopt new tools offered by a modern UC environment, buy-in can be difficult. Unlike a standard IT project, UC solutions essentially transform how your employees communicate and work together. While these collaboration tools can empower organizations to be more productive, they also… Continue reading Why Planning Ahead for Change is Critical for a New UC Deployment
Speech Technologies in Unified Communications and Collaboration
Unified Communications and Collaboration describes the integration of voicemail, e-mail, SMS, VoIP and other forms of communication to allow each person within a company to communicate with the method most familiar or convenient to them. Advances in speech recognition and voice analytics technology mean that they can now be integrated into the UC&C stack. Before… Continue reading Speech Technologies in Unified Communications and Collaboration