The Challenges of Moving to UCaaS

Achieving unified communication is an important part of any business. Whether you have a dozen employees or a thousand, you need infrastructure in place that allows the users and teams within your organization to communicate effectively and efficiently with each other. You may already have an on-site infrastructure in place, but it may be difficult to maintain as your needs change, new people are added, and software releases new updates.

At first, moving your unified communication structure to a cloud-based service might seem like a double-edged sword. On the one hand, it is certainly appealing remove some of the pressure on your IT department and hand off the responsibility of keeping everything running and well-maintained to experts in the field. On the other hand, doing so might feel like you are losing control over your system. Some services keep you locked into a single client on their terms. If the service you choose has poor quality, they may not understand how best to adapt their infrastructure to your specific needs, leaving you with an inefficient unified communication product.

In spite of these concerns, a well-executed implementation should offer you strong peace of mind. A good Unified Communication as a Service (UCaaS) provider can scale up or down as your communication needs change. It should also give you a choice between keeping servers on-site and managing them with you or on your behalf or taking that responsibility on themselves entirely, so you do not need to worry about any on-site security or disaster recovery issues. The very best UCaaS service should offer a Bring Your Bring Own Device plan (BYOD) to allow you to use any combination of devices and client programs specific to them, giving your employees a professional, relaxed means of communicating with each other.

TetraVX’s UcaaS offering includes all the best practices for cloud-based unified communication. We can work with servers you own, on-site at your location or ours, or we can host servers entirely as a subscription service. We understand that migrating from a legacy system to the cloud can be a difficult and complex process, and we are prepared to make that transition with you in the way that works best for your company, including a hybrid transition state if needed. Contact us for details on how we can help make your unified communication experience the best it can be.

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